Clinics
Patients ask for an appointment and get the confirmation straight away.
Crafteer.ai checks the requests that come in by email, the website and phone, through Scriva, against the doctors' calendars and confirms the booking. Doctors prepare with the patient history in the chat, and Scriva transcribes the consultation into the patient's record.
Book a demoWhat weighs on the team today
Messages that arrive out of hours
Booking requests come in at night and at weekends. The next morning, reception has a queue of messages to answer before the first patient walks in.
Treatment quotes that take too long
After an assessment, a patient asks how much the treatment will cost. Someone has to gather the procedures, the prices and the terms, and write the quote. Meanwhile, the patient is comparing with another clinic.
The same insurance question every day
“Do you work with my insurer?” “Is this covered by my plan?” The answer is on the clinic’s list of agreements, but every question means someone has to go and look it up.
An appointment request, from request to confirmation
- 1A request arrives through the website: "I'd like an orthopaedics appointment next week, in the morning, through my insurance."
- 2Crafteer.ai identifies the patient, specialty, preferred time and insurer.
- 3It checks the request against the orthopaedic doctors' calendars and the clinic's agreements.
- 4It books the appointment and sends the confirmation to the patient, with the agreement details.
- 5On the day, the doctor checks the history in the chat and Scriva transcribes the consultation into the record.
How Crafteer.ai helps
Bookings confirmed straight away
Crafteer.ai manages the clinic's calendar and knows each doctor's availability. Requests that arrive by email, the website or phone, through Scriva, are booked and confirmed to the patient without waiting for reception. If the clinic prefers, it leaves the booking as a draft for reception to approve.
Patient history in the chat
Before the consultation, the doctor asks the chat what they need to know about the patient and gets the answer from the history, without opening each past consultation.
Consultations transcribed by Scriva
Scriva transcribes the conversation between doctor and patient and attaches the transcript to the patient's record. The doctor looks at the patient, not the computer.
Patient support
Booking confirmations, questions about insurance agreements and other patient queries answered in the support chat, using the clinic's data.
What Crafteer.ai handles at a clinic
Appointment bookings
Requests by email, website and phone (through Scriva) checked against doctors' calendars and confirmed to the patient.
Patient history in the chat
Doctors ask what they need before the consultation, without opening each past visit.
Transcribed consultations
Scriva transcribes the conversation and attaches it to the patient's record.
Insurance agreements
Answers about agreements and co-payments using the clinic's data.
Confirmations and questions
Booking confirmations and patient questions handled in the support chat.
Treatment quotes
Drafted from the clinic's price list and agreements, ready to approve.
FAQ
Does Crafteer.ai book appointments without going through reception?
It can. Because it manages the calendar and knows the doctors' and clinic's availability, it books and confirms directly with the patient. If the clinic prefers, it leaves the booking as a draft for reception to approve.
How does the doctor see the patient's history?
They ask in the chat, for example "what treatments has this patient had in the last year?", and Crafteer.ai answers from the history, without opening each consultation.
What does Scriva do in a consultation?
It transcribes the conversation between doctor and patient and attaches the transcript to the patient's record automatically.
Does it answer patients' questions about insurance agreements?
Yes. In the support chat, Crafteer.ai handles booking confirmations, questions about insurance agreements and other queries, using the clinic's data.
How is patient health data handled?
LucidHorizon processes this data on the clinic's behalf, as a processor, under a Data Processing Agreement (DPA). Data is hosted on AWS in Ireland, is not used to train AI models and has enhanced security measures. As the controller, the clinic is responsible for having a lawful basis to process health data.
How does it adapt to the way our clinic works?
Each process runs as a step-by-step procedure, created by describing the process in writing or by voice. Setup is done by the LucidHorizon team, after a demo.